late payment

[shauna4]

I can’t pay my late bill through the app because it says it’s not available and I can’t receive texts through my number xxxxxxxxxxx because I’ve had to change my number due to not being in the uk, how can I pay my bill?

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[MI5 · Accepted solution]

@shauna4 

All ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

You can call for free from abroad using Skype Guide: A Guide to Skype 

Flagged for number

[pgn]

@shauna4 You’d need to call O2’s customer service team about that. Give them a call - as you are not located in the UK, you will have to use the O2 UK contact number from abroad which is +44 7860 980 202. Please note that customer care services can be reached between 08:00-20:00 from Monday to Friday, and between 10:00-18:00 on Saturday and Sunday. Calls to that number from an O2 handset are free.

The Payment management number is 0800 902 0217, a FreeFone 0800 number that may be best reached using Guide: A Guide to Skype as you are outside the UK.

Social Media may also be able to help, links are just below. Good luck.