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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237326 Views
  • 2 replies
  • 2 kudos

Resolved! Cap usage roaming

Hello,is it possible to set a roaming usage cap on your phone?Thanks

bifaro11 by • Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos

Resolved! Travel abroad

hello I am travelling to Canada from 19 Aug to 1 September. I want to know the cheapest way to make, receive, text and access the Internet while I'm there Thanks Ranjit

Ranjit52 by • Level 1: Joiner
  • 438 Views
  • 2 replies
  • 0 kudos

Resolved! Change tariff

I've just moved from Virgin mobile to O2 and am trying to change the tariff on my daughter's account ,which is on my account. She's paying for 100gb data which she's not using, so I'm trying to get a cheaper tariff. When I try to do this on my O2 acc...

AlanCr by • Level 1: Joiner
  • 469 Views
  • 2 replies
  • 0 kudos

Resolved! Travel

Does my tariff include calls made in Europe ?I'm totally confused by the O2 help on this topic!

SRS1 by • Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! age restriction

Can you help me turn the age restriction off? I have a dongle and pay monthly sim and to turn it off is sending me a 6 digit code via text that I can't receive. Thanks

Resolved! Payment

Hi can I change my payment date 

Jammer77 by • Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Anonymous by • Not applicable
  • 50478 Views
  • 26 replies
  • 1 kudos

Resolved! Paying final bill when account is no longer active

I recently cancelled my pay monthly contract because I live overseas and the UK O2 sim cannot receive texts or calls. I need to pay my final bill but I don’t have a direct debt set up and I cannot access my o2 account because I no longer have an acti...

KM6 by • Level 1: Joiner
  • 695 Views
  • 3 replies
  • 0 kudos

Resolved! Higher bill than expected

Hi This message says I get free roaming in Europe. So Why was I charged for 'Charges when abroad' at £2.90?This bill is far higher (£12.78) than the promised continuation price from Virgin at £9.30. Not too happy up to now! Catherine Greenall

CathyG753 by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Overcharge on Pay Monthly account

I think I have been overcharged for some international text messages as part of my last bill. How can I sort this out?

Fed_up1 by • Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos
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