Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgraded phone

I'm trying to set up my upgraded phone . I've trasnfered all data and apps successfully can use e mail and whatsapp but can't use the phone to make or receive calls and can't send or receive sms texts . Do I need to remove my old phone, in settings, ...

Ken6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 Insurance

My Samsung S21 ultra arrived today. Thanks o2. It feels super special and I think I should actually insure this one.I have a note 8 and now a note 10+ both with cracked screens in a drawer. The trade in was pretty good had they been in decent conditi...

Emz89 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Free Disney Channel

I activated my free Disney +, and when I registered in the Disney app it’s taken the monthly subscription. Any ideas what has gone wrong. Thanks

Jeanne44 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Galaxy s21 buds offer

Hi folks, I've been trying to submit a claim for the free buds when I upgraded to the S21.Samsung keep saying the document I sent isn't valid., does anyone know where I will be able to find the correct document for them?Thanks in advance.

Ian232 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Two sims

I have two sims two phones both are O2 contract. What can I do to get my old number on my new phone.

Mahmood by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unlocking a device

I’ve submitted for unlocking a device and had a reply that I couldn’t as my security details weren’t correct.I now can’t re submit the form.How can I do it

Wayne0894 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Two sims

I have 2 aims and did have one I phone on my account the iPhone being for my daughter. She told me to send that back for recycling and I would get cash back and I wouldn't have to pay for her phone anymore. I have since had countless demands for tis ...

221 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Default

By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?

Keiran by Level 1: Joiner
  • 9 replies
  • 0 kudos

No service

Ordered a new iPhone and picked the O2 refresh tariff. New phone should arrive today, although I’m working away so won’t get it till Friday. Problem is my current iPhone now says no service, this happened after being switched to the new tariff! Tried...

PB3 by Level 1: Joiner
  • 3 replies
  • 0 kudos