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New Billing System

ari5t0tle405632
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on ‎28-07-2023 09:45

on ‎28-07-2023 09:45

Anyone know what the timeline is for everyone to be on the new system?

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Cleoriff
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‎28-07-2023 09:47 - edited ‎28-07-2023 09:57

‎28-07-2023 09:47 - edited ‎28-07-2023 09:57

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402#M39424@ari5t0tle405632 

No idea. I'm still on the old system and have been waiting to be changed over. It's not happened yet.

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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on ‎28-07-2023 09:55

on ‎28-07-2023 09:55

@ari5t0tle405632 

 

How long is a piece of string.... and like others I am on the old system and to be honest I ain't bothered

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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jonsie
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on ‎28-07-2023 10:07

on ‎28-07-2023 10:07

With nearly 30 million customers this will take months, even years going off O2's normal practice!

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Peter_s
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on ‎25-08-2023 15:38

on ‎25-08-2023 15:38

Sorry for the numpty question, how do I tell which system I'm on?

 

Peter

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gmarkj
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on ‎25-08-2023 16:09

on ‎25-08-2023 16:09

You will have some extra options if you are on the new platform, like changing your spend cap and adding an eSim @Peter_s . You might also get a text about a new deal, and/or a new direct debit set up.

If you don't see those, you will be on the old one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
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on ‎25-08-2023 16:35

on ‎25-08-2023 16:35

Been on the new system 16 months. Still have to go to the Web for some functions and the App for others. They still aren't the same!

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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