virgin started O2 contract without authorisation. How to cancel???

[birchy74]

I was interested in virgin media, but after a few run ins I cancelled the installation. I didnt realise that they had gone ahead and gotten me an O2 account. I have made a payment out of the bank already but have no SIM/Phone. How do I cancel this thing? I phoned customer services who were wholly unhelpful, and they kept saying that they'd send a text to a phone number that I dont have, to access my account. I need this cancelling now its a joke.

Thanks

[jonsie]

I think your best option is to call into a O2 store

Take photo ID and they may be able to assist with this

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

[madasaf1sh · Accepted solution]

@birchy74 

Did you take a Volt plan by any chance, which includes an o2 sim in order to get the discounts??

You wont be able to cancel it via o2, as Virgin should have cancelled it at the same time as you cancelled the Virgin Media service... 

You will need to call Virgin on 0345 454 1111 and get them to go through the cancellation and get them to sort it out.. as otherwise o2 wont know and will think you are lying to get out of the contract.

[MI5]

Who'd believe it was all the same company now.

Utter shambles!

[birchy74]

Hi, Yeah it was a volt plan I think. Installation was going to be on the 5th April. I cancelled when I realised theyd gone ahead without me accepting the contract lol. Virgin put me through to O2. What a mess. Thanks

[madasaf1sh]

Nothing unusual sadly @birchy74 but glad its all sorted