Solved: use old number

Anonymous · ‎20-11-2017

I am a new customer. I just filled in the "keep my number form" yesterday. However after I finished, there was no feedback to me in any form: no text, no email. I wonder whether the process of transfering my old phone number to the new phone is going on?

MI5 · ‎20-11-2017

You'd likely not get any feedback on a Sunday as the porting team only work Mon - Fri.
You should get an email with the date of change once the request is processed though.
You can always chase it up with customer services if you don't hear anything http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2017

You'd likely not get any feedback on a Sunday as the porting team only work Mon - Fri.
You should get an email with the date of change once the request is processed though.
You can always chase it up with customer services if you don't hear anything http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎21-11-2017

Hey @Anonymous welcome to our forum! Let us know how you're getting on with this and if you've had any communication yet about the transfer?

O2

use old number

EU roaming - St. Martin

Delayed payment

Age verification

Australia

Need to subsribe my amazon prime