Account details

[Anonymous]

I need to change the contact details on my account. I have recently upgraded my phone, the account is currently in my fathers name. However, now the direct debit is in my name therefore i would like to recieve the emails of my billing and have the contract in my name for future credit rating purposes. Thanks, Emma

[MI5 · Accepted solution]

You can’t change to your name unless you upgrade or replace the contract with a new one.
You really should have done this when you just renewed it unfortunately.
You should be able to change the email address though by logging into your MyO2 and changing your username which is your email address o2 use to contact you on.

[Marjo]

Hi @Anonymous, please do take a look at the advice above from MI5. Let us know if you have any further questions. Or if you need any additional help with how to change the email address?

Thanks @MI5 for the info!