on 21-02-2024 17:10
hi there
my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay
on 21-02-2024 17:15
Yes, you need to be up to date with your payments.
Guide: How to Pay Your Bill (Airtime & Device Plans)
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: Upgrading Your O2 Phone
on 21-02-2024 20:45
on 21-02-2024 20:45
In order to avoid future problems @hagger, you could take this opportunity to put a direct debit in place.
There is instruction on how to do this in Guide: How to Pay Your Bill (Airtime & Device Plans) ; you have already been pointed in its direction by @MI5.
21-02-2024 21:03 - edited 21-02-2024 21:07
21-02-2024 21:03 - edited 21-02-2024 21:07
Which was indeed the reason for posting, however, a new direct debit will be setup automatically when the upgrade takes place, so no need for separate intervention.