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hagger
Level 1: Joiner
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hi there 

 

my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay

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MI5
Level 94: Supreme
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@hagger 

Yes, you need to be up to date with your payments.

Guide: How to Pay Your Bill (Contract) 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
Level 29: Intuitive
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In order to avoid future problems @hagger, you could take this opportunity to put a direct debit in place.

 

There is instruction on how to do this in Guide: How to Pay Your Bill (Contract) ; you have already been pointed in its direction by @MI5.   

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MI5
Level 94: Supreme
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Which was indeed the reason for posting, however, a new direct debit will be setup automatically when the upgrade takes place, so no need for separate intervention.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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