upgrade
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 17:10
hi there
my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 17:15
Yes, you need to be up to date with your payments.
Guide: How to Pay Your Bill (Airtime & Device Plans)
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: Upgrading Your O2 Phone
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 20:45
In order to avoid future problems @hagger, you could take this opportunity to put a direct debit in place.
There is instruction on how to do this in Guide: How to Pay Your Bill (Airtime & Device Plans) ; you have already been pointed in its direction by @MI5.
- 152510 Posts
- 651 Topics
- 29106 Solutions
21-02-2024 21:03 - edited 21-02-2024 21:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
21-02-2024 21:03 - edited 21-02-2024 21:07
Which was indeed the reason for posting, however, a new direct debit will be setup automatically when the upgrade takes place, so no need for separate intervention.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

