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vaughnkelly
Level 1: Joiner
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hello, my monthly contract for my phone ends in december however i’m looking to upgrade now? if i upgrade to a more modern phone on a more expensive plan will i still need to pay the remainder of the monthly plan i’m on now or not? please help!
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MI5
Level 94: Supreme
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@vaughnkelly 

Yes you do.

You pay off what you owe on the device plan which leaves you free to upgrade.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@vaughnkelly 

Yes you do.

You pay off what you owe on the device plan which leaves you free to upgrade.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hi @vaughnkelly , what phone are you looking at upgrading to? slight_smile 

Hope you got all the information you needed about upgrading and the Refresh tariff, but don't hesitate to pop back in if you have any further questions anytime.

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