Solved: Wish to swap tariff to another Sim on my account

wicksy · ‎24-08-2020

When I renewed my contracts with o2 unfortuantely my Tablet sim became my phone sim and vice versa.

All my contacts now have what is effectively my tablet number and no-one now knows my phone number.

I wish to swap my tablet tariff over, is this possible.

MI5 · ‎24-08-2020

Unfortunately that's not possible.

You could pay off your tablet and transfer your number back to your phone, but you can't just swap numbers around.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-08-2020

@wicksy

Unfortunately that's not possible.

You could pay off your tablet and transfer your number back to your phone, but you can't just swap numbers around.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎26-08-2020

Hi @wicksy , how are you getting on with this? Let us know if you have any additional questions the community could help with.

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