Solved: Re: upgrade

vaughnkelly · ‎24-08-2020

hello, my monthly contract for my phone ends in december however i’m looking to upgrade now? if i upgrade to a more modern phone on a more expensive plan will i still need to pay the remainder of the monthly plan i’m on now or not? please help!

MI5 · ‎24-08-2020

@vaughnkelly

Yes you do.

You pay off what you owe on the device plan which leaves you free to upgrade.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-08-2020

@vaughnkelly

Yes you do.

You pay off what you owe on the device plan which leaves you free to upgrade.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎26-08-2020

Hi @vaughnkelly , what phone are you looking at upgrading to?

Hope you got all the information you needed about upgrading and the Refresh tariff, but don't hesitate to pop back in if you have any further questions anytime.

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