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cpunter2 · ‎28-02-2018

Hello just a couple of question ,

Im currently on a 12 month sim only , and was told by 02 i can upgrade after 6 months to a handset does this sound right ?

Also will I be credit checked again for a upgrade and second question , Will I automaticaly be put on to a 02 refresh account when I upgrade

Many Thanks

Carl

MI5 · ‎28-02-2018

You can upgrade after 3 months to a full refresh tariff with phone.there are no credit checks on upgrades but you must have paid on time whilst on the simo tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-02-2018

You can upgrade after 3 months to a full refresh tariff with phone.there are no credit checks on upgrades but you must have paid on time whilst on the simo tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-02-2018

T&C’s here https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cpunter2 · ‎02-03-2018

Can I just ask why you said 3 months , as just spoken to customer services and they said 6 months , why all the inacurate infomation

MI5 · ‎02-03-2018

See the T&C's in post #3 above mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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