on 19-02-2016 22:27
on 19-02-2016 22:27
have just started receiving texts from 78123 have not opened them as have read you will be charged £3 a week . spoke to someone on livechat yesterday who informed me they had blocked them but received another today . i have not subscribed to this how can i stop this , have also read if i send STOP to number concerned i will still be charged . surely this is not legal.
Solved! Go to Solution.
19-02-2016 22:31 - edited 19-02-2016 22:32
19-02-2016 22:31 - edited 19-02-2016 22:32
Hi @Anonymous Have a look at this help thread
Also report them to phonepayplus http://www.phonepayplus.org.uk/
Veritas Numquam Perit
19-02-2016 22:31 - edited 19-02-2016 22:32
19-02-2016 22:31 - edited 19-02-2016 22:32
Hi @Anonymous Have a look at this help thread
Also report them to phonepayplus http://www.phonepayplus.org.uk/
Veritas Numquam Perit
on 19-02-2016 22:31
on 19-02-2016 22:35
on 19-02-2016 22:35
Live chat totally misled you, they cannot put a block on any text messages. I'm afraid you need to persue this yourself. Some contact details for you.
PhonepayPlus has the following information about shortcode number:
78123, Keyword - SEXYCustomer care number: | 0203 598 4322 |
Customer care email: | paul@treasuremedia.co.uk |
on 19-02-2016 22:36
Looks like you may have clicked on a link on Facebook or some other site
on 19-02-2016 22:42
on 19-02-2016 22:42
And the info provided by phonepayplus states it is £3.00 a week subscription so you need to contact them asap...
Veritas Numquam Perit
on 19-02-2016 22:52
on 19-02-2016 22:52
@Cleoriff wrote:And the info provided by phonepayplus states it is £3.00 a week subscription so you need to contact them asap...
Yes, the OP mentioned that.
@Anonymous you need to call the company and request that your number is removed and that they refund you any monies taken already as you did not wish to subscribe to the service.
on 19-02-2016 22:55
on 19-02-2016 22:55
Why is Live Chat telling customers that they can do something that is not within their power to do? What is the point in deluding a customer into thinking that their problem has been taken care of when it clearly hasn't? What happened to the supposed 'retraining' that Live Chat were meant be given? Absurd. Just absurd.
on 19-02-2016 22:59
on 19-02-2016 22:59
on 19-02-2016 23:03
on 19-02-2016 23:03