o2 Refresh

[Anonymous]

Hi,

How do I enter o2 refresh, I was told when I purchased my phone from the carphone warehouse I was already on o2 refresh yet 5 months into my contract I don't think I am. I was wondering does anyone know how to work out if you are on o2 refresh are not, as I want to get a new phone I have s6 edge but want iphone 6s plus yet I can't seem to see any options and I don't see a split in the bills I just see upgrade option which is £624 which is a lot of money and I think this is to end my full contract not just my phone.

Can anyone help?

[Cairdeas]

You can only get Refresh if you purchase from O2 directly. They are the only company that do it. It will just be a normal contract if you purchase through Carphone Warehouse. 

[Anonymous]

So what you are saying carphone warehouse lied to me 😞 now I've got to stick with this junk god damn man seriously when I bought the phone the sales person said with this been with o2 you are opted into o2 refresh this halfs your bills so you can pay of your phone if you'd like a new one.

Damn I hate been mucked about (feel silly now)

[Cairdeas · Accepted solution]

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Missold-upgrade-Carphone-Warehouse/td-p/860584

Please have a look at this thread as this seems to happen a lot with CPW contracts. .and you're not silly if you were misinformed  @Callumtuck 

[Curr946]

You can still buy yourself out of your contract, and you'll get a very large chunk off if you upgrade to refresh. This is the balance showing is upgrade section on myo2. If you completely cancel the fee will be line rental x months remaining - vat.

[Curr946]

Oh yeah, and make sure you raise a complaint with cow

[adamtemp64]

---

@Curr946 wrote:
You can still buy yourself out of your contract, and you'll get a very large chunk off if you upgrade to refresh. This is the balance showing is upgrade section on myo2. If you completely cancel the fee will be line rental x months remaining - vat.

---

For cpw contracts there is no discount, full price to upgrade / cancel, only old o2 contracts got the 25% Speed to refresh discount 

And I guess you meant raise complaint to carphone warehouse and not cow

[Curr946]

Hahah ha I did. Autocorrect

[Cleoriff]

Hi @Anonymous

If you feel you were mis-sold the contract then raise a complaint with CPW directly

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}

[Cleoriff]

@Anonymous I have just noticed your previous thread from the 14th February. You were actually told then you weren't on Refresh. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/o2-Fast-track/td-p/948434

Did you ever contact Samsung about getting your S6 repaired?