Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how to set up/change a direct debit

I have just started a contract with O2. How do I set up a direct debit for my pay monthly account?

Spent Over Line Rental

I recieved a message earlier today that I had spent over my line rental and that I wouldnt be able to make/recieve calls and texts until I pay some money. I paid what I was asked to pay about 5 hours ago and I still can't make/recieve any calls or te...

So gutted! No text message informing me that I used up my minutes

I just received my phone bill and it's a whopping 84 quid!! 54 will be charged on minutes which I would never had used if I had known I had used all my minutes!Why did O2 never inform me of my remaining minutes like they do to data. I am so gutted! I...

Resolved! old o2 account

Lost phone and forgot login details to an old account

Resolved! Can I switch to a cheaper SIM when I bought my phone and SIM together?

Hi, A few months I go I have bought iPhone 6 with a SIM card that offers unlim calls + texts and 5GB data. This is slightly overkill for someone like me which is why I am wondering if there is a way to keep the phone on the contract and keep paying £...

o2 roaming - When sending text "requested facility not subscribed" error

Hi - I am roaming my O2 phone in Nigeria, a blackberry. I can receive text messages but when I reply or compose a new message it gives the message "requested facility not subscribed". Any suggestions?

Resolved! 0121 430 0900 - call from O2?

Had a call from this number yesterday, it was someone called Steph, saying she was from O2 and wanted to talk to me about an upgrade to my tariff. She mentioned that I got my current SIM only tariff from the O2 shop in Cirencester last year (which I ...

Resolved! No Internet since I renewed my contract

I've renewed my contract and received my new sim today, since renewing my contract I haven't been able to connect to the internet. Which I thought would rectify itself once I installed the new sim, no such luck!Tried going through the 4G set up but e...

Resolved! Unlocking phone

I purchased a 640 phone for cash. I decided to use pay as you go. I now want to switch supplier to BT on contract. 02 gave me a PAC code no problem. I pet new SIM card into my phone and it told me I had to contact 02 to unlock the phone. I rang 02 an...

Resolved! "Things I've bought"

There is a charge of £19.92 on both August and September under the heading: 'things I've bought', but nothing to explain what these things are! I have used my phone abroad, but there is also an additional charge for data used whilst abroad, so I am n...

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