unwanted premium rate texts

[Anonymous]

have just started receiving texts from 78123 have not opened them as have read you will be charged £3 a week . spoke to someone on livechat yesterday who informed me they had blocked them but received another today . i have not subscribed to this how can i stop this , have also read if i send STOP to number concerned i will still be charged . surely this is not legal.

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this help thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Also report them to phonepayplus http://www.phonepayplus.org.uk/

[MI5]

Help here.
Pay attention to the part about contacting the regulator, Phonepayplus http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

[jonsie]

Live chat totally misled you, they cannot put a block on any text messages. I'm afraid you need to persue this yourself. Some contact details for you.

Check a Number - Result

PhonepayPlus has the following information about shortcode number:

78123, Keyword - SEXY

Customer care number:	0203 598 4322
Customer care email:	paul@treasuremedia.co.uk

[Anonymous]

Looks like you may have clicked on a link on Facebook or some other site

[Cleoriff]

And the info provided by phonepayplus states it is £3.00 a week subscription so you need to contact them asap...

[MI5]

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@Cleoriff wrote:

And the info provided by phonepayplus states it is £3.00 a week subscription so you need to contact them asap...

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Yes, the OP mentioned that.

@Anonymous you need to call the company and request that your number is removed and that they refund you any monies taken already as you did not wish to subscribe to the service.

[Bambino]

Why is Live Chat telling customers that they can do something that is not within their power to do? What is the point in deluding a customer into thinking that their problem has been taken care of when it clearly hasn't? What happened to the supposed 'retraining' that Live Chat were meant be given? Absurd. Just absurd.

[MI5]

Without wishing to go too far off topic, this is exactly how the satisfaction data is fudged.
If the OP had a survey to fill in they would, no doubt, have marked it all excellent as they came away thinking it was all sorted for them.

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

And the info provided by phonepayplus states it is £3.00 a week subscription so you need to contact them asap...

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Yes, the OP mentioned that.

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I know they did and I was confirming it...