Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new iphone delivered by who?

Hi, Got my tracking info but the o2 website oredr tracking dosnt seem to want to load. Anyone know who will be delievering it so i can check on the parcel peoples own website? thanks

Resolved! Quick Question: Refresh

Snooping around on these forms and it appears if you pay off your handset you can cancel the airtime with 30 days notice. Now I assumed 02 only waved the remaining airtime if you upgraded. (ie bought a new handset on loan) Could someone confirm eithe...

Resolved! 02 messages about no credit

I keep getting messages from 02 saying im out of credit and need to top up. How do i stop these messages

Resolved! No roaming in Rwanda

I have just been working in Rwanda for a few days. Roaming is not working there. I was in Tanzania before and Kenya afterwards, where it worked fine. My phone also registered on networks in Burindi and DRC whilst I was travelling around Rwanda. Shoul...

Time length to talk to customer services

What customer services, 3/4 of an hour waiting so far for an advisor to answer, quite happy to take the montly payment, what about an adequate service for it, should be 5 minutes max to answer a call.

Resolved! Phone Barred and Wrong Bill Date

Hi, Can't seem to get an agent on the live chat so I figured I'd put this here seeing as my phones currently useless. Changed my billing date to the end of the month in October and informed a member of your service team I would be paying my outstandi...

Resolved! Need a new Sim

HiI have a standard sim card for my own old phone and I now bough a phone that needs a nano sim card. How can I get a replacement card with the right size?

Resolved! Sim Swapping

Can I use a Pay&Go sim to transfer my Pay Monthly account over to my new iPhone which needs the nano sim rather than the micro sim I have now?? I have tried the Swap my Sim service but it doesnt seem to recognise the new sim number.

Resolved! Will I need a new sim after upgrade?

My contract is about to run out, and I would like to upgrade to a sim only contract. I'm away at uni currently, and (after doing a sim swap recently) I know that o2 will only send stuff to my billing address (other side of the country). SO, I'd like ...

Resolved! 4G problem not solvable by o2 guru

I've got problem which online o2 gurus and one shop have been unable to solve. Just wondering if anyone here has any ideas. Sorry this is a bit of a long explanation. I have been an o2 customer for many years, first as a pay monthly contract 3g, but ...

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