Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Deposit refund

Hi, yesterday i noticed my deposit had been paid back to my O2 account so i called them to ask for it to be paid back to my card. I was told it will take upto 5 days, which is fine. My question is that this morning the amount is still showing on my O...

Resolved! Balance

Does anyone know if I can transfer the balance from one phone to another as I`ve just bought a new mobile

Resolved! 4G after upgrading to big bunles10

I upgraded from text and web to the above this afternoon using live chat and a guru. Everything gone fine and am now on the new tariff as My O2 App shows. However my Sony Xperia Z3 Compact phone still only shows H+ for mobile data and not 4G. I have ...

Resolved! unlocking phone

Hi, I recently upgraded to i phobe 6, but want to seell my 5? How can i get it unlocked?thanks in advance !Debs

Resolved! o2 insurance

I broke the screen on my s6 edge so claimed on insurance however they are saying that my phone will be collected on Monday and It will be repaired or i will have a replacement delivered within 5 working days. however I have spoken to a few friends an...

Resolved! Dispatched?

I have ordered my iphone 6s plus, and I have also recieved an email from o2 that my order have been place. Then its been 4 days now and I havent recieved any dispatch email or whatsover.

Resolved! Refresh - Bold Claims

Hey folks, Having been shocked by the price of the lumia 950 (thats a whole other story lol). I decided to review other networks, CPW and sim free options. On the O2 website, they claim that 63% of refresh customers save. Well, I've done the math bas...

Resolved! Premium charges

i have just recieved my bill and have 2 charges for a 80333 number that i haven't called/text. how do i stop these charges and get reimbursed by O2?

Resolved! Deposit

HiI paid a deposit when I got my new contract iLate october this yeat and I'm just wondering when I will be getting it back? I pay by direct debit and haven't missed any payments.Thanks in advance.

Resolved! Ending contract

So..when i signed the contract for 24 months i was told that i can end the contract if i pay the phone..i want to know if that's right

O2

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