Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New customer and new contract help??

Hi everyone. i have just signed up as a new customer and purchased a phone under the credit agreement (contract) online. Do i need to print off and send them that part which they need my signature or is that just for reference?

Resolved! Can I put my Contract on hold?

I have a monthly contract but am not using it while I am away for a while, is there a way of putting my contract on hold until I am back in the UK or to bring the price down to a very minimum?

Resolved! O2 Open iPhone 6s

From my understanding that I have spoken to numerous people on the online chat to be told that the O2 open discount cannot be applied to the iPhone 6s and 6s Plus. Fair enough. Then another advisor has told me to check in store as they may be able to...

Resolved! Cancel contract

I would like to cancel by phone contract as I have found a different one else where. My 12 month contract finished a long time ago so there is nothing tying me to it. How do i cancel my contract?

Resolved! Sim Only Deal

Sorry if this is a stupid question... My device plan is due to end on 2/11/15 - am i right in thinking that once this ends i will just be billed for call plan of my bill. Do i need to do anything? or can i just leave it on just the call plan until i ...

Resolved! O2 Refresh

Why when i went into the O2 shop to upgrade my sons phone as i do every 24 months did they think it was ok to put me on an O2 refresh contract when it wasn't what i asked for and it has doubled my sons phone bill!!!!i was told even though it was 2 we...

Resolved! Speed to refresh question

I have 12 months left on my contract and I was looking into paying the fee to upgrade to Speed to Refresh, I was wondering after I get the new phone could I just simply pay off device total fee up front and cancel the airtime. Would that end the new ...

Resolved! Number porting

If you port your number, who do you pay on the day the number ports across, the old company or the new? My new billing period with the company I am leaving starts on 8th October - should I request the number to port on 7th October or 8th October?

How Long Does 4G Take To Install?

4G installation started on 3rd June in the Armagh area of NI. Signal has been terrible for years so this improvement for the network is long overdue. Since 3rd jkune the signal has been awful, but this is to be expected (according to status.o2.co.uk)...

Re: Starting a new pay monthly contract

Be warned carphone warehouse will LIE to you. They will tell you you cannot keep your number as you are staying on the same network but not upgrading. I went for the same deal and was told I couldn't keep my number and would have to pay an extra £80 ...

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