unlock my phone

Anonymous · ‎06-07-2016

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim from that and used it in my alpha, i didnt put the alpha on my account page. Now i have deleted the c3322 hoping to put in my alphas imei etc to register it, but see that if i want to do that it will text me, lol. i lost the sim ages ago, and im now in singapore and wanting to use my alpha. I even went as far as putting an extra £15 on the lost sim so that i can get it unlocked, this is a pretty aggravating circumstance, ive bought a phone and its locked to o2, yet when i last asked i got told as it wasnt an o2 shop they cant unlock it.....WTF, to be honest i dont give a monkeys what shop i bought it in, i was LOCKED in to O2 so O2 should be the ones to deal with it. a sim unlock code isnt a lot to ask for after two years of being locked into your network.

jonsie · ‎08-07-2016

This does seem like a change in policy. Years ago my wife bought me a P&G Nokia E72 on ebay locked to O2. I used my contract sim in it and O2 gave me the code. The phone was originally from a 3rd Party supplier, Phones4U.

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gmarkj · ‎08-07-2016

Just as a trial, I have asked for the code for my contract phone - LG G4 via mobiles.co.uk

Let's see what happens...

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MI5 · ‎08-07-2016

We've got a couple of other trials running too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎11-07-2016

@gmarkj
Did you hear back yet?

gmarkj · ‎12-07-2016

I got an email on Saturday with the standard not able to unlock your device as it is not an o2 device.
I had a SIM from another network somewhere but it seems to be playing hide and seek so I can't test to see if it is locked or not.
I'll order another one (and lock it away somewhere) and see if the phone is network locked or not...

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MI5 · ‎12-07-2016

We just got one unlocked that was not provided by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎12-07-2016

Interesting...
Which would suggest that mine is already unlocked.
SIM order, so will know in a few days!

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jonsie · ‎12-07-2016

It just shows that the right hand has no idea what the left hand is doing!

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gmarkj · ‎12-07-2016

@MI5 wrote:
We just got one unlocked that was not provided by O2.

Just out of interest, where did it come from then?

Was it locked when purchased or locked when using the SIM?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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MI5 · ‎12-07-2016

It was an insurance replacement supplied already locked to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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