unlock my phone

[Anonymous]

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim from that and used it in my alpha, i didnt put the alpha on my account page. Now i have deleted the c3322 hoping to put in my alphas imei etc to register it, but see that if i want to do that it will text me, lol. i lost the sim ages ago, and im now in singapore and wanting to use my alpha. I even went as far as putting an extra £15 on the lost sim so that i can get it unlocked, this is a pretty aggravating circumstance, ive bought a phone and its locked to o2, yet when i last asked i got told as it wasnt an o2 shop they cant unlock it.....WTF, to be honest i dont give a monkeys what shop i bought it in, i was LOCKED in to O2 so O2 should be the ones to deal with it. a sim unlock code isnt a lot to ask for after two years of being locked into your network.

[jonsie]

This does seem like a change in policy. Years ago my wife bought me a P&G Nokia E72 on ebay locked to O2. I used my contract sim in it and O2 gave me the code. The phone was originally from a 3rd Party supplier, Phones4U.

[gmarkj]

Just as a trial, I have asked for the code for my contract phone - LG G4 via mobiles.co.uk

Let's see what happens...

[MI5]

We've got a couple of other trials running too.

[viridis]

@gmarkj
Did you hear back yet?

[gmarkj]

I got an email on Saturday with the standard not able to unlock your device as it is not an o2 device.
I had a SIM from another network somewhere but it seems to be playing hide and seek so I can't test to see if it is locked or not.
I'll order another one (and lock it away somewhere) and see if the phone is network locked or not...

[MI5]

We just got one unlocked that was not provided by O2.

[gmarkj]

Interesting...
Which would suggest that mine is already unlocked.
SIM order, so will know in a few days!

[jonsie]

It just shows that the right hand has no idea what the left hand is doing!

[gmarkj]

---

@MI5 wrote:
We just got one unlocked that was not provided by O2.

---

Just out of interest, where did it come from then?

Was it locked when purchased or locked when using the SIM?

[MI5]

It was an insurance replacement supplied already locked to O2.