cancel
Showing results for 
Search instead for 
Did you mean: 

unlock my phone

Anonymous
Not applicable

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim from that and used it in my alpha, i didnt put the alpha on my account page. Now i have deleted the c3322 hoping to put in my alphas imei etc to register it, but see that if i want to do that it will text me, lol. i lost the sim ages ago, and im now in singapore and wanting to use my alpha. I even went as far as putting an extra £15 on the lost sim so that i can get it unlocked, this is a pretty aggravating circumstance, ive bought a phone and its locked to o2, yet when i last asked i got told as it wasnt an o2 shop they cant unlock it.....WTF, to be honest i dont give a monkeys what shop i bought it in, i was LOCKED in to O2 so O2 should be the ones to deal with it. a sim unlock code isnt a lot to ask for after two years of being locked into your network.

Message 1 of 90
8,254 Views
89 REPLIES 89

jonsie
Level 94: Supreme
  • 94953 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

This does seem like a change in policy. Years ago my wife bought me a P&G Nokia E72 on ebay locked to O2. I used my contract sim in it and O2 gave me the code. The phone was originally from a 3rd Party supplier, Phones4U.

Message 41 of 90
1,751 Views

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:
Just as a trial, I have asked for the code for my contract phone - LG G4 via mobiles.co.uk

Let's see what happens...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 42 of 90
1,745 Views

MI5
Level 94: Supreme
  • 150654 Posts
  • 645 Topics
  • 28689 Solutions
Registered:
We've got a couple of other trials running too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 43 of 90
1,742 Views

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
@gmarkj
Did you hear back yet?
Message 44 of 90
1,712 Views

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:
I got an email on Saturday with the standard not able to unlock your device as it is not an o2 device.
I had a SIM from another network somewhere but it seems to be playing hide and seek so I can't test to see if it is locked or not.
I'll order another one (and lock it away somewhere) and see if the phone is network locked or not...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 45 of 90
1,677 Views

MI5
Level 94: Supreme
  • 150654 Posts
  • 645 Topics
  • 28689 Solutions
Registered:
We just got one unlocked that was not provided by O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 46 of 90
1,675 Views

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:
Interesting...
Which would suggest that mine is already unlocked.
SIM order, so will know in a few days!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 47 of 90
1,673 Views

jonsie
Level 94: Supreme
  • 94953 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

It just shows that the right hand has no idea what the left hand is doing!

Message 48 of 90
1,672 Views

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:

@MI5 wrote:
We just got one unlocked that was not provided by O2.

Just out of interest, where did it come from then?

Was it locked when purchased or locked when using the SIM?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 49 of 90
1,659 Views

MI5
Level 94: Supreme
  • 150654 Posts
  • 645 Topics
  • 28689 Solutions
Registered:
It was an insurance replacement supplied already locked to O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 50 of 90
1,657 Views