Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone coverage in a basement flat

Even though the O2 coverage suggests I should get 4G here I normally only get one bar on my iPhone and when anyone rings me at home I have to leave my (admittedly basement) flat and go outside to hold a conversation. Not ideal. Does anyone know the p...

Resolved! Bill

Dear O2, I want to ask about my bill?? How on earth is it 87 pounds?????? It is only meant to be 24 ??????? Why am I being charged for minutes? And what are these 'things you've bought' I need an explanation. Stephanie

Resolved! Changing Payment Details

HiI am looking to change the bank account that my bill comes out of, do I need to call someone or go in a shop or can I do this online?

Resolved! DD

I accidentally deleted monthly direct debit with Santander and need to re-instate

Resolved! Can I cancel contact termination?

I had a SIM only contract which I wanted to cancel so asked for a PAC code. I gave my new provider the code and got a final bill from O2 as my number was ported. ( a week ago) Im not happy with my new provider so is it possible to cancel the terminat...

Resolved! sim only cancellation within cooling off period left active

i had requesteed a sim only contract during early november and once it arrived i subsequently cancelled it during off the 14 day cooling off period. today i have been charged £18.00 and left overdrawn on my bank acount due to this sim only account be...

Resolved! bill payment

Hi, my bill (airbill and devise bill) will be paid by direct debit on the 20th November. Can I pay it instead on MyO2 by credit card before that date?

Resolved! Change payment date

Hi anyone know how I can link up all phonebills for my family and pay one joint payment on one date. Currently all on different dates and separate payments. Having great trouble getting anywhere with O2 online, live chat or calling 202! Many thanks n...

Resolved! Refund for overpayments ?

I have an original experia Z, which came on a 24 month contract in march 2013. Now im not into upgrades or the latest things, and just keep a phone until its worn out, and as such , rightly or wrongly i dont pay attention to my monthly payments eithe...

O2 european Travel

I used this service a couple of years ago. The service says Unlimited Data but speed may vary with usage. This was in Greece roaming on OTE (Cosmote) I found that after a short time the speed changed to a crawl - and that was it for the day. I though...

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