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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241680 Views
  • 2 replies
  • 2 kudos

Resolved! charged £15 when cancelling airtime plan after 1 day

hi, not sure if this is the right place for this... i bought a samsung s7 on device plan and airtime plan. The phone arrived yesterday and today i called to pay off the device in full. Then i asked to cancel the airtime and was told that i'd be charg...

Anonymous by • Not applicable
  • 1256 Views
  • 2 replies
  • 0 kudos

Resolved! Transferred number from O2 to a different O2 contract. Cannot set up a 'My O2' account.

Hi, I have just let an O2 contract lapse. I have entered into a new different contract, again with O2, which comes with a new handset. I have transferred my existing phone number to the new handset. I have attempted to register my new phone on my cur...

Anonymous by • Not applicable
  • 875 Views
  • 1 replies
  • 0 kudos

Resolved! oneplus 3

can i buy the oneplus 3 on payg but not use the sim card? I want to use an EE sim instead.

Anonymous by • Not applicable
  • 1783 Views
  • 7 replies
  • 0 kudos

Resolved! I was charged for short codes when travelling abroad

I was charged £4.99 a day for o2 travel while I was in the US , but the fact is I never sent out any text or call or used the mobile web ! Looking at my bill (a huge one £75 too...) , I can see a number of texts sent out to 9011, I guess its a short ...

Anonymous by • Not applicable
  • 1114 Views
  • 1 replies
  • 0 kudos

4G Speed Reduction

I recently upgraded my tarrif from a 1GB data plan to 20GB, due to always hitting my limit, and ending up buying additional data each month, adding 6 quid to my bill on average. Before the change in tarrif, I was getting fantastic speeds for browsing...

Anonymous by • Not applicable
  • 5366 Views
  • 18 replies
  • 0 kudos

Resolved! New phone for xmas

Hi, may be a bit of a silly question, but if I get a new upgraded phone for my daughter for xmas will her current SIM card be ok to use until then? Will it just be a simple case of swapping on xmas?thanks

Anonymous by • Not applicable
  • 1166 Views
  • 3 replies
  • 0 kudos

Resolved! sim card

hi ihave a broken my sim card

klaudia02 by • Level 1: Joiner
  • 1082 Views
  • 2 replies
  • 0 kudos

Bumped

Phoned and offered a new contract phone. Text and told not in stock. Upfront payment taking anyway

Anonymous by • Not applicable
  • 2175 Views
  • 7 replies
  • 0 kudos

Resolved! cant top phone up

help even bought new sim card registered it still cant top up help me please

Anonymous by • Not applicable
  • 1288 Views
  • 2 replies
  • 0 kudos
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