Solved: Direct debit

Anonymous · ‎23-05-2017

I have paid my monthly bill by direct debit for years. The April DD was not taken from my bank account despite there being plenty of money in the account. I rang O2 and they had no explanation but set up the DD again on the same bank account. It has not worked in May either. I have rung my bank and they say that both DD's are active and that the only reason that they would not be paid is if there was not enough money in the account and they confirmed there is.

Have rung O2 twice and do not get an explanation . Can anyone reassure me that this will be sorted out and how to get an explanation from O2?

MI5 · ‎23-05-2017

The best way to get a response @Anonymous is too raise a complaint.

O2 do have some historical issues with not taking or accepting payments from customers.

http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-05-2017

The best way to get a response @Anonymous is too raise a complaint.

O2 do have some historical issues with not taking or accepting payments from customers.

http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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