Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! international calls

I would like to know ,why I am getting charges when I call to EU country from UK.It doesnt make sence,if we can call from EU to Uk free.

Resolved! Can I see my old monthly account from September 2016

Any

Resolved! European zone!!

HiI've just got back from Holland and have a large bill to contend with that is going to cause me problems!I was Lead to believe, by 02 with a text message, that I was in the European zone and encouraged to keep my mobile data on, but was charge 40 p...

Resolved! O2 Classic PAYG SIM

Hello,I'm a very infrequent phone user and have been on a cheap Talkmobile PAYG tariff for several years. However they are stopping this service at the end of August so I am being forced to find another PAYG without monthly top ups.So far I've only b...

Resolved! Device plan

On my, MYO2 is says my device plan is settled and I am still paying my airtime bill, can anyone clarify what this means, have I paid off the phone? and can i now cancel my contract or is that not right,Thanks

cannot auto top up

Following the loss and stopping of my cards earlier this year auto top up is no longer available to me. The screen says 'Sorry, you can’t access auto top-up at the moment'. I have tried to resolve this many times and despite promises of action I am s...

Resolved! sending money to someone else's phone

I have a pay & go account and want to know how to send funds to someone else's phone. Thank you!

Returning an upgrade help

I recently upgraded my o2 contract (late last week) and I was on a 'free early upgrade' plan if I moved to o2 refresh (original contract was from carphone warehouse). I upgraded online on o2.co.uk and chose to pick the phone up from my local store us...

Resolved! Upfront fee

Hi can someone tell me if I have to pay a upfront fee if I'm upgrading please.

Upgrade

I am due an upgrade according to my contract conditions, however, due to a late payment on my account (we had fraudulent activity on our bank account) o2 systems have automatically reset my upgrade date until December. During the month of my late pay...

O2

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