unlock my phone

[Anonymous]

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim from that and used it in my alpha, i didnt put the alpha on my account page. Now i have deleted the c3322 hoping to put in my alphas imei etc to register it, but see that if i want to do that it will text me, lol. i lost the sim ages ago, and im now in singapore and wanting to use my alpha. I even went as far as putting an extra £15 on the lost sim so that i can get it unlocked, this is a pretty aggravating circumstance, ive bought a phone and its locked to o2, yet when i last asked i got told as it wasnt an o2 shop they cant unlock it.....WTF, to be honest i dont give a monkeys what shop i bought it in, i was LOCKED in to O2 so O2 should be the ones to deal with it. a sim unlock code isnt a lot to ask for after two years of being locked into your network.

[gmarkj]

Wasn't that through o2 insurance? So semi provided by o2 (or at least from their stock)?

[MI5]

No, they don't come from O2 stock - that's why we tried that route in particular.

[gmarkj]

Ah. Interesting. School day...

[MI5]

The question of "what is an O2 phone" is what no one will answer at the moment.
If a phone is sold (anywhere) locked to O2, surely it must have been supplied by O2?
Insurance companies have their own stock and source their own replacement phones, but from where?
Why don't the likes of mobiles.co.uk source from the same place, ie O2?
I suspect they do as I'm sure no one from O2 sits in manufacturers factories randomly flashing and locking phones to O2

[jonsie]

To me as a customer,  any phone locked to o2 was originally sourced from them. No cr#p about being bought through another outlet. They are responsible for unlocking, end of. Corporate claptrap does not take away their legal obligations. 

[MI5]

Exactly.
If it's locked to O2 it has to be O2's responsibility.

[Cleoriff]

Surely no-one will forget the 'wonderful' Firephone Amazon sold.....locked to O2? A promotion they ran in conjunction with Telefonica....all very well ....till people tried to get them unlocked. One customer on here said he was told to get it unlocked by Amazon....yeah right......

[MI5]

Yeah, I remember it well.....

Exclusive to O2 - Forever!

[jonsie]

No one else wanted the damn thing to be fair. 

[Cleoriff]

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@jonsie wrote:

No one else wanted the damn thing to be fair. 

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They did at the time @jonsie...until they found out it was a rubbish phone. That's not the point I was making...it was the unlock process that caused a major issue with the thing phone....