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david_lewis · ‎11-09-2023

I have received an unexpected text message from O2 - about an order that I don't recall making. I would like to check what it is.

gmarkj · ‎11-09-2023

If it is about an order that starts NC, then chances are you are moving to o2's new customer platform 360.

See if these help:

Example for someone else:

There was also this in August:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎11-09-2023

We have plenty of posts and it appears simply adjustments being made as O2 changes thier billing system and bringing Virgin and O2 into line

Nothing to worry about

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

unexpected text message