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[Richardcaulton]

I’ve been on the phone with two people today. One said she could set me up a payment plan with only incoming calls. The other said she could do that. Which one is correct because I made me payment plan amount on the correct day and paid my monthly bill today which I know was a day late but I wasn’t noticed when my bill date was I normally get a text message. 

if this can’t be sorted so I can have a payment plan with only incoming calls I won’t be able to pay because I won’t be able to find a new job and I might end up doing something silly to myself because life is ****** at the moment.

if this can’t be resolved I will have to leave O2 and find a new provider.

[pgn]

This section may help you get to the correct place, @Richardcaulton - as nobody here on the forum can help, we cannot access your account.

https://www.o2.co.uk/access-for-all

[Bambino]

@Richardcaulton Don't know who you've spoken to, but you can speak to the Payment Management Team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support