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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249820 Views
  • 2 replies
  • 2 kudos

Resolved! Lost sim card

How can i order my simcard as i lost it

Bib by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Failed deliveries and returns.

So my iPhone couldn’t be delivered because I didn’t receive the PIN code to give to the driver and o2 apparently submitted a request multiple times but still couldn’t change the phone number on the delivery for me to receive the PIN code. Anyway it w...

Rog22 by • Level 3: Thinker
  • 314 Views
  • 1 replies
  • 0 kudos

Overdue payment

I've just had a note that my payment is overdue. Why was it not automatically taken from my account as it has been in the past? There is plenty of money in there.

Can't access my 02

Everytime I try and access my02 it says there's a problem and to either wait 48 hours or contact customer services. Every time I change the password it does it over and over.

You123 by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Data usage

My data has finished I don’t know how I used that much also never got a message to tell me I’m close to the end of my data

SIM card

I haven’t received my new SIM card 

Peter13 by • Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Bill query

Hello,I left o2 a couple of weeks ago and have been issued my final bill of £16, (I received a text message with this amount.) However o2 have taken out £80 from my bank account and I don’t know why. And I’m unable to view my bill when I sign in to o...

Rosie35 by • Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Moving to Portugal permanently.

Hey there,I'm currently on a rolling contract with you, but plan to move to Portugal for good. Is there anything you offer / partner networks where I could transition to a contract more suitable abroad?

Daniel88 by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Billing

Hi I actually paid the wrong bill today instead of paying off my device plan I actually paid the airtime one instead which normally comes off by direct debit can I get that changed

Jane66 by • Level 1: Joiner
  • 407 Views
  • 4 replies
  • 0 kudos
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