Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel 1 of my 2 accounts

I have 2 lines on my account. I wish to cancel the data only sim and keep my other mobile number

why have i got 2 bills

received 2 bills one due on 30 june for £28 and one due on 8 july for£46.84 ive just changed contract to all unlimited for £25/per month. why am i getting the £46.84 bill

No signal

Hi I’ve been struggling for a few months to get any signal on my phone. I was told by a shop assistant it was a problem with Apple. I’ve updated my phone as advised and am still having problems. I have to be contacted to WiFi to get my phone to work ...

Sim Card

My new sim card has not arrived

New sim

Hi, I recently moved onto Virgin Media Volt. As part of the package they said I'd get a new phone SIM, with a new number. I said I didn't want a new number and I was told it was OK I could change back to my old number when I've received the new sim. ...

Resolved! Help

Hello today I've been called by someone who says he works for o2 and telling me that I'm going to get a new sim card and that my monthly bill will drop down

Resolved! Restrictions

Hi can U tell me why the us restrictions on my account please I phoned and they took them off I have to pay money off bill by the 29th as a payment plan

Resolved! Increase data on Daughters phone

Hi My daughter is on a school trip and her phone has run out of data allowance. I want to increase her data this month but cannot log in ton O2 online as I need the text code which has been sent to her phone to login. Can I login without this?

Incorrect bill

You’ve charged me for a call I never made

Disable premium and info services

Hello,I keep getting extra charges on my monthly bill for “Premium and info services” but I don’t want this service and I don’t want extra charges so can I please disable this somehow ?

O2

Forum Posts