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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237297 Views
  • 2 replies
  • 2 kudos

Free upgrade before end of contract?

I’m so confused. I’ve got another year of my iPhone contract and a few days ago my online account said I would (rightly) need to pay the outstanding balance (£160ish) on my device to upgrade early. I log in today and it says I can upgrade for £0.00. ...

MaryK by • Level 1: Joiner
  • 724 Views
  • 1 replies
  • 0 kudos

Port never gets completed

I’ve been waiting since October 11th for my number to get ported.Initially when I asked if I could swap the sim for the eSIM, someone in the customer care cancelled the port and immediately swapped to the eSIM (I wasn’t asking that, the priority for ...

Cerotti by • Level 1: Joiner
  • 818 Views
  • 4 replies
  • 0 kudos

Query on bill

Why is my bill so high if I have a zero cap on my bill

Suzette by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Account issue - Data connection

good afternoon all, I am having some issues with my account. My data connection does not stay when I am roaming. I’ve been into o2 stores who have confirmed all settings are correct, we’ve done multiple network settings resets. I had an iPhone 12 Pro...

Unlocking device

I requested for my phone to be blocked and when i rang and requested for it to be unblocked o2 have repeatedly ended the call on me and haven't unblocked it

Trade in more than 1 device

HiI am looking to upgrade to an iPhone 15 Pro max when there is stock on store. Can I trade in more than 1 device (my current iPhone plus my iPad) to get the the device cost down as much as possible?

andyads74 by • Level 1: Joiner
  • 652 Views
  • 3 replies
  • 0 kudos

Phone Monthly Purchase

I have reached out four times on the phone trying to get a phone to pay monthly, and I keep getting promised that I will be sent a contract or someone will reach out to me, which has not been done.

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