Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 won't remove phone bar

Hello, I have been with O2 for a number of years now with no major issues. Sadly, my phone got stolen and I must say that I have experienced one of the worst customer service and my issue is still unresolved which is extremely frustrating. I called O...

No service after tariff upgrade

Been without service for 5 days now.O2 seem absolutely clueless when I call them.I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...They seem to think it’s the...

Resolved! Fraudulent upgrade and package

RE: Default Notice & Bill Agreement reference: ms-124418241-001 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my name with Telefonica UK Ltd. In...

Resolved! travelling to iceland

I'm travelling to Iceland for a short holiday in November. Will I be able to use my phone there?

Resolved! Change payment method

I would like to pay you from a different account

Resolved! Being billed for texts from a blocked number!

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!They're alread...

Resolved! Lost phone

Hi lost my phone on 1/10 I need to get a new phone and SIM card but when I go to the store mother's maiden name you have is wrong so can't access my account. How can I correct this issue

My new phone order

Im supposed to collect my new phone from a local O2 shop, but I have to bring a 4 digit confirmation code - but I don't have one!

Resolved! Travelling to Pakistan

I'm going Pakistan. Does anyone know how to add a bolt on and how much it is? Thanks.

Tracking my order...

Hi, i upgraded my phone on thursday, it said delivery by 1st October. It says complete on my orders online and has a tracking number but i am unsure what courier it is with as i have tried tracking number on all couriers and the number isnt available...

custom-community-header-logo.text

Forum Posts