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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 332535 Views
  • 2 replies
  • 2 kudos

what is my upgrade date on the new billing system

I have joined o2 recently on a sim only plan. I was told in stores that the wait will be either 3-6 months however on myO2 on the new billing system i am unable to see whether i am eligible to upgrade. Does anyone know how to check this?

r990904 by • Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Top-Up Problem

Hello, I am travelling in Turkey, I have a balance top-up code but I can't top-up, can you help me? Things like 4444 and *111*# unfortunately do not work, how can I upload the top-up code I have?

Volkan by • Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Resolved! How do you get a fraud update

My account was hacked in August. One direct debit was taken and a new phone was sent to my house, which the fraudsters twice tried to collect. On reporting it, O2 were very helpful and did cancel all future direct debits. But 4 months on I still have...

MrUrdd by • Level 1: Joiner
  • 642 Views
  • 1 replies
  • 0 kudos

Cant pay my bill

I was switched from virgin media to 02, it was all working fine then I got cut off, I have been trying to phone all week and been trying to talk to an advisor online but nothing is helping at all, does anyone know what I can do? Obvs I could phone fr...

Resolved! Multisave in contracts activated same day

Hello. I got two contracts with o2 (through different third party offers, but they took me to the actual o2 page, so no issue there). If I signed up for both contracts on the same day, but the confirmation for each was hours apart only, is there a wa...

littlemeow by • Level 2: Apprentice
  • 1441 Views
  • 5 replies
  • 0 kudos

Billing not working

I am trying to get to my bill so I can expense it for work, but I cannot access it - is there something wrong with the billing portal?

rm0rgan by • Level 1: Joiner
  • 555 Views
  • 2 replies
  • 0 kudos

Device plan

Hi I'm just wondering how come my device plan is saying overdue when it was paid today

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