Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff ending

My current tariff deal ends on 29th of this month. I want to keep the same one but can't see any option to do that. Do I need to do anything or will it renew automatically and how long will it renew for?

Resolved! Bills

Hello. I've paid 2 bills on 20/10/23 (£29.75) and 21/10/23 (£30), but it still shows Overdue. Wise Bank sort code **Personal info** - **Personal info**-66 . Please check, as the money has been transferred from my account. Thank you.

How do I upgrade my phone and keep the same airtime plan

Hi, I want to upgrade my handset to a Samsung S23 but keep the same airtime plan (which I am very happy with). I can't find a way to do this on-line, please advise...

change the direct debit to a different bank

Hi. How do I inform you to change my direct debit to a different bank?

Close account

Dear team, I would like to cancel my wife's phone number and only maintain my one. Please let me know how to proceed. Thanks, Youssef

Roaming

When I was in Mallorca last month, I went to put Data Roaming on when I landed and my phone gave me a warning "The carrier will charge you a fee after you turn on international data roaming. Turn on anyway?" To prevent unnecessary and expensive charg...

Noninternet

I don't have internet and I can't sent messages. I can call. I check a SIM card in other phone and is same problem

Changing ownership

Hi I am wanting to change ownership of the account holder. The account is in my name but paid from the owners bank. I was wondering how I go about changing it to her. We discussed this in store and where told when it’s been paid by a different owner ...

Connecting to a usa network

Using google pixel 3a, it is not connecting to usa network, Seattle WA Any advice for getting connected??

Issues with Number Porting

Hi. Having joined O2 recently, I have provided my PAC code 4 times over the past 9 days, the last request was rejected, no reason given and I am not sure whom rejected the request. All details are correct and Vodafone are aware of the transfer. I hav...

O2

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