Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Can’t send texts

Have a new iphone XR and can’t send texts. Tried switching to another network manually and back but that didn’t resolve it. Can someone help? O2 customer service pretty much hang up on my every time I tried calling

Maz100 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! New phone

Help, I took out a new contract on Sunday night and O2 said they will email with 24 hours about it and when my new phone will arrive and I haven’t heard anything yet and it’s been 2 daysThank you in advance

Tobias by Level 1: Joiner
  • 1 replies
  • 0 kudos

Getting help from a advisor

How do i message a advisor I'm supposed to be bringing my number across but they seem to have wiped out my o2 sim..plz help

Grant08 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Apple watch

I want to purchase a apple watch on pay monthly but i don't want it for my number on my account?

Rach6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can't make calls Xperia 1 II

Can't make calls everyone try says call ended my bill is up to date and no network issues from o2 phone is only week old anyone got any advice.

Resolved! Change of mind

Hello all,Received new iPhone 12 but hate the colour (doesn’t look the same as online)I know I need to return by post, however I didn’t get a returns label and online it says they’ll send a new one but how I can’t find anything to get in contact, apa...

RACHIIE93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service on new sim?

Chose to keep my old number from virgin mobile and now I received my new phone and o2 sim it says no service on my o2 phone but I still have virgin service? Any help how to switch it’s really annoying as I can’t even log into o2 as it doesn’t find an...

Resolved! MMS Help for kids phone

I have just brought my daughter a phone and she sends endless picture and emjoi messages to her freinds. I have just realised that MMS are not included in her plan (Unlimited min and texts) but looks like 55p per MMS which will cost me a fortune. I w...

James77 by Level 1: Joiner
  • 8 replies
  • 0 kudos

cancelled order

Hello, I have placed an order to collect from O2 store, however now everything is closed. I have received an email that one of my orders has been cancelled ( I have placed 4 orders) I can't contact anyone from customer service to help me with that. I...

Lyudmil by Level 1: Joiner
  • 1 replies
  • 0 kudos