Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240078 Views
  • 2 replies
  • 2 kudos

iphone 15 pro

I bought an iphone where the email told me it would be available for pick-up on the 20th but as of today it is still not available. how long do I have to wait ?I bought it knowing that it was available in store and therefore ready for delivery. where...

New Samsung S23 phone Now over a week late in delivery

Hi, I have on the 5th October Purchased a New Samsung S23, which I was told was in stock.I was sent the forms to sign, and I then got an email stating my order was received, keep an eye on the inbox for progress and delivery. This was timed at 16:25....

Ruth_AB by Level 1: Joiner
  • 2085 Views
  • 16 replies
  • 0 kudos

Accidentally cancelled direct debit

Hi, I have accidentally cancelled my direct debit for my smart watch and have been paying it manually via the app. please can I set up a new direct debit to the same card and the same date on 15th of each month for £12.99

HJT by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Fraud

Hi, There was fraud on my o2 account (recently joined from Virgin) August 11th, I reported it when I received 2 iPhone 14 Pro that I hadn't ordered. Since then it has taken multiple attempts to get these iphones sent back, the fraudsters continue to ...

Customer service inadequate

I had two accounts with O2. I requested early termination of one of them, so I was charged termination fee. However customer service has agreed to refund the fee as credit for the other one, I was told there is a note on my account explaining this.My...

Vinc by Level 1: Joiner
  • 544 Views
  • 2 replies
  • 0 kudos

Being charged for phone calls abroad

Being charged for calls while abroad but roaming was turned off on SIM and data, no calls were made by myself while abroad at all

Fergo by Level 1: Joiner
  • 660 Views
  • 2 replies
  • 0 kudos

Resolved! Require a PAC code

I Require a PAC code and a final balance for my account. 

XYZ123 by Level 1: Joiner
  • 484 Views
  • 2 replies
  • 0 kudos

Paying for two contracts since merger

I have previously been with Virgin and now companies are merged I was offered an upgrade in August with 02, I am now paying for two contracts with Virgin refusing to cancel contract and have been told I still need to pay it despite 02 saying I am due...

Chlo12 by Level 1: Joiner
  • 563 Views
  • 3 replies
  • 0 kudos

Resolved! Extra

Hiya, I just sign new monthly payment SIM card only contract with o2 today , and I received email from o2 which said I have to click link and pick best free option for me, I don't really understand what option that link it's about, also when I click ...

Marek_B91 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos