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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Credit check process taking 5 days?

I’m hoping someone can help me. I signed up for a monthly contract on the 19th June with O2 and I received a welcome email. It mentioned that it can take 48 hours for my application to be credit checked.After 48 hours, I received no additional emails...

Resolved! SWITCH UP Query

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched? Do I need to go through another credit check for the new device? Thanks

Pink85 by • Level 1: Joiner
  • 1130 Views
  • 6 replies
  • 0 kudos

Resolved! Galaxy Ear Buds £1

We upgraded our phones two weeks ago to the S23.The offer was we get a voucher for £218 off Galaxy Ear Buds, so we will only pay £1 for them. I have checked all texts, emails, plus package and no code arrived. Anyone else having the same issues?

Waverley by • Level 1: Joiner
  • 4401 Views
  • 18 replies
  • 0 kudos

Resolved! lanzarote

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be ...

phammond53 by • Level 1: Joiner
  • 3835 Views
  • 26 replies
  • 0 kudos

Card payment issue

Hi, I’m trying to pay for my 15£ rolling plan but it’s keep failing, says we couldn’t take the payment please check your card details. I have tried 2 different cards I have money on them and I’m actively using them. I entered the details correctly.

Agnes92 by • Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! New Sim Keep number?

Just about to sign up to another sim only deal via a price comparison site and would like to keepo my existing number on my new sim. I searched the o2 website but cant find anything about keeping an existing number on the same network with a new deal...

Overdue Bill

Hi, I have asked to have my bill changed and that got done, but ive lost my data now on my phone.Am i able to get this back ? I require my phone for work. many thanks Daniel

04butted by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Contract

I have recently applied for a monthly contract and made a payment towards it but still havnt received confirmation

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