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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Faulty sim card ???

My brothers phone is saying he is not registered on the network. He put sim card into another phone and it is still saying the same thing. How can he get a replacement sim card?

02 messed my credit score

02 have messed up my credit score so badly for which i have been declined a mortgage. I was billed more than what my contracted stated, i spoke to O2 several times in store, on the phone and email, eventually the case went to OMBUDSMAN and it was rec...

Resolved! Iphone12

Hi,Just upgraded to an iphone12 which arrived this afternoon. Have set it up and all seems to be working apart from the phone. Unable to make or receive calls. Any idea why?

Resolved! mobile insurance

I am using s20 ultra from last three months. I was out of london for 28 days. I want to do insurance on my hand set. Can i have insurance now.

Resolved! Cancel

I want to cancel my sim but keep my phone and keep paying the monthly phone bill but not an actual phone bill. So I just want the phone as I already have a sim and everything

How to set 901 voice mail to give caller number and date / time

I have an offensive call on 901 - but the service does not give either - so how can I get that ? or change some settings so that I can get that ? the date/time or the caller number. I had cleared the caller list before I found the offensive message o...

Resolved! Changing provider - issues!

Moving from O2, awaiting unlocking code (7 day wait), now my current O2 sim is "not provisioned for voice" thus no calls/texts, and unable to contact O2. Can anyone help me? New provider sim won't work til unlocked.

Texts from 02

How do i stop o2 texting to tell me a bills being prepared, then its ready, then its paid, then emailing me to tell me. Im really not interested. 1 email is enough, theyre abusing the privilege of knowing my phone number, any other company you would ...

Resolved! Extra charges

Morning, i bought a sim only monthly contract. Specifically asked for a full cap but today got a message saying well done you sent your first mms - nice work, this isnt included in your tarrif. this is my daughters account, what else is it possible t...

Resolved! Restrictions

I’ve received email about restrictions on my account. They asked me to pay my monthly balance in full. I’ve done it but I’ve got few questions :1) why it took so long to put my service back to normal2) why o2 stopped me from calls,text? I should call...

O2

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