Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Better tariff

I am on a really old and poor value tariff, and I would like a better one.there are some great deal on EE currently, so if you can match this then fine - otherwise I'd like to leave please.I like the 25Gb for £16. https://ee.co.uk/mobile/sim-only-dea...

My data allowance has not updated when I've paid my bill

I've paid my monthly bill and my data allowance has not reset please advise

Payment of account

I'm being asked to pay my account but have not only closed my account but have returned my phone. I did both of these things in October at your Southampton shop. I believe your agent that I spoke to was Kristi, and I'm sure she will verify these acti...

Cannot make or receive calls

Please can anyone advise how I fix the call issue, IPhone 14 and cannot make or receive calls. Says call failed after about 10 seconds. I cannot hear the caller and they cannot hear me.whatsapp calls work fine?

Resolved! Cancelling contract

Hello I'm in the process of changing to EE and I have used a pac code. How do I cancel my contract with o2?

Monthly Bill

My o2 bill was due out yesterday but wasn't taken from my account (I pay by direct debit), on my o2 account it says paid- anyone else experiencing this?

Resolved! Free item

Hiya we took a new contract out and we got a free fit bit watch but I can't find where I after claim it can you help please? Xx

Resolved! Double charged monthly bill

Please can you provide instructions on how to report a double charge for my mo they bill as well as any documentation I need to ensure you can return the extra payment that was taken. thank you

O2 Switch Up and Thirdparty insurance voids the switch up element of the plus plans?

Hello all, I am in the last year of my contract and annoyingly this contact was renewed a matter of days/weeks before the plus plans came in (from memory). Typically once I get to the point where the sale of the phone covers the remainder of the hand...

30 days notice

Hi all. My device plan/fixed term is due to be paid off in March. My final bill will be on the 7th and my final direct debit payment will be on the 21st. I don't want my airtime plan to rollover once the phone has been paid off, so could someone plea...

O2

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