Balance taken out my account but no data

[Chelsievas]

Hi, I’ve recently had a rolling plan for which I’ve had 20 pound taken out my account every month on the 18th and that had also occurred this month but I have no data or tariff once I checked on the app unlike before when I did. I have my account statement to prove it. And would like this sorted please. Thank you 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445