cancel
Showing results for 
Search instead for 
Did you mean: 

Moving apps and content to a new phone keeping the same SIM.

Witti
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I want to move my SIM to a new Samsung handset (already purchased). I want to keep my apps and content (photos etc.). I think there is an easy way to do this. Can you point me to the instructions, please? 

Message 1 of 6
1,007 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152020 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

Without doubt you need to use Smart Switch @Witti 

Samsung Smart Switch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 6
991 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 152020 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

@Witti 

Guide here Guide: Backing up your phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
999 Views

pgn
Level 77: Grand Master
  • 40225 Posts
  • 245 Topics
  • 1811 Solutions
Registered:

And this one, @Witti - https://community.o2.co.uk/t5/Discussions-Feedback/How-to-Transfer-Apps-to-a-New-Android-Device/m-p/...

 

Also if you use WhatsApp, be sure to have backup enabled in that app specifically, and do a manual backup of messages just before cutting-over to new phone - many's a one has lost all or some of their WhatsApp messages because of that slip 😖

Good luck!

Message 3 of 6
994 Views

MI5
Level 94: Supreme
  • 152020 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

Without doubt you need to use Smart Switch @Witti 

Samsung Smart Switch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
992 Views

Witti
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Many thanks for your help. It's taken a while to get the phone to the same position as my old one but I'm more or less there now. Even though all the apps and data could be migrated fairly easily all the apps have required me to sign in again and re-set permissions and some other settings. I'm glad that I don't have to do this very often. 

Message 5 of 6
914 Views

MI5
Level 94: Supreme
  • 152020 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

You're welcome @Witti 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
913 Views