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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234482 Views
  • 2 replies
  • 2 kudos

Delivery address

Hello! I want to buy an iPhone 15 Pro with a monthly plan. But when I want to add my home address for the Contract Information, it can’t find it. It’s (REMOVED) And I am not able to proceed with my order. Could you help me in this situation? Thank yo...

Recover account

Please help me recover my account

Sula by • Level 1: Joiner
  • 538 Views
  • 1 replies
  • 0 kudos

Phone barred

I have 2 contract phones. I lost one at the weekend and put a bar on the sun and device so there was no fraudulent transactions. I found the phone 2 hours later and called customer services to have the bar removed on the sim and the device. This has ...

gdmaid by • Level 1: Joiner
  • 529 Views
  • 2 replies
  • 0 kudos

Resolved! Wifi calling

Trying to turn on Wi-Fi calling and get this messageTo allow Wi-Fi calling on this account contact o2

Dexbid by • Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos

Making calls out

why is my phone not allowing me to call out when I meant to be on an unlimited calls contract and I generally don't make calls?

CAH by • Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos

Resolved! Can the local o2 store do O2 Recycle their and then and apply it to my account?

I'm really thinking of upgrading to the iPhone 14 Pro Max from my iPhone 13, or maybe waiting for the S24, or getting the S23 Ultra now. But if I do either, can O2 do the recycling in-store and apply credit right away, or do they have to send it off?...

Resolved! Virgin port gone wrong.

I recently got a text from virgin saying am moving to O2 the next day . I’m overseas, my existing mobile number from virgin is still working. I received a a note saying O2 is posting me a new SIM card. How is this expected to work ? do I pay for two ...

K_delta by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Credit note?

I have received a message a while ago explaining that I will receive a credit note. Now I've received confirmation of that credit note---- I just want to actually view it!! It won't let me

RobertJ by • Level 1: Joiner
  • 939 Views
  • 4 replies
  • 0 kudos

ea

HelloI have not received my code for the earpods that came with my bundle. Please advise

GarethP by • Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos
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