cancel
Showing results for 
Search instead for 
Did you mean: 

Unknown order?

ASoutter
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I've just got an email and a text saying my order has come through, but I've ordered nothing?

Message 1 of 4
512 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@ASoutter  O2 has let us know that some customers have received order confirmation messages due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

View solution in original post

Message 3 of 4
457 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 125805 Posts
  • 829 Topics
  • 7549 Solutions
Registered:

@ASoutter 

You are the 5th person writing about this today. (you may be moving over to new billing system)

Call O2 ::Sales Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

and Payment management - -0800 902 0217

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
507 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@ASoutter  O2 has let us know that some customers have received order confirmation messages due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

Message 3 of 4
458 Views

Cleoriff
Level 94: Supreme
  • 125805 Posts
  • 829 Topics
  • 7549 Solutions
Registered:

Thanks @Breanna 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
441 Views