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sim swap

mcf
Level 1: Joiner
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I have swapped from pay monthly to pay as you go but want to keep my number how long does it take?

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MI5
Level 94: Supreme
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@mcf 

You should receive your new sim in a day or two with your number on it, which you can use immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
  • 651 Topics
  • 28993 Solutions
Registered:

@mcf 

You should receive your new sim in a day or two with your number on it, which you can use immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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@mcf The sim swap should take up to 24 hours to complete 

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MI5
Level 94: Supreme
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You can't sim swap from monthly to PAYG tho.... It needs to be done by customer services as the contract needs to be cancelled and a new PAYG sim issued.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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