Solved: Re: sim swap

mcf · ‎20-12-2018

I have swapped from pay monthly to pay as you go but want to keep my number how long does it take?

MI5 · ‎20-12-2018

You should receive your new sim in a day or two with your number on it, which you can use immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-12-2018

@mcf

You should receive your new sim in a day or two with your number on it, which you can use immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎20-12-2018

@mcf The sim swap should take up to 24 hours to complete

MI5 · ‎20-12-2018

You can't sim swap from monthly to PAYG tho.... It needs to be done by customer services as the contract needs to be cancelled and a new PAYG sim issued.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

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