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mcf
Level 1: Joiner
Posts: 1
Registered: ‎16-08-2017
Accepted Solution

sim swap

I have swapped from pay monthly to pay as you go but want to keep my number how long does it take?

Posts: 87,684
Topics: 531
Solutions: 11,167
Registered: ‎04-04-2012

Re: sim swap

[ Edited ]

@mcf 

You should receive your new sim in a day or two with your number on it, which you can use immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: sim swap

@mcf The sim swap should take up to 24 hours to complete 

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Posts: 87,684
Topics: 531
Solutions: 11,167
Registered: ‎04-04-2012

Re: sim swap

You can't sim swap from monthly to PAYG tho.... It needs to be done by customer services as the contract needs to be cancelled and a new PAYG sim issued.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)