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jenjen · ‎16-10-2018

have recieved replacemant sim as phone stolen,,had device barred but mysim staus is saying disconnected dont understand

Anonymous · ‎16-10-2018

@jenjen You will need to call customer service to get the bar lifted

https://www.o2.co.uk/contactus

View solution in original post

Anonymous · ‎16-10-2018

@jenjen You will need to call customer service to get the bar lifted

https://www.o2.co.uk/contactus

MI5 · ‎16-10-2018

When reported lost or stolen, both the account and phone are blocked.
Customer services need to unblock your account to enable you to use it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎16-10-2018

@jenjen You can call customer service from any phone on 0800 032 1402

I DO NOT WORK FOR O2

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