on 16-10-2018 15:20
Hi all - I've been on a 12 month rolling SIM-only contract for almost 3 years and in February upgraded my data plan to 50gb, unaware that this meant I was signed up to another 12 months (originally my contract would've ended this month). I called up today and asked it I could cancel as I am planning to leave O2 and they've said I'll need to pay up until February 2019. However my account says I can upgrade now - so is there anything to stop me from "upgrading" to a 30 day plan and then cancelling once the 30 days is up? Seems like a bizarre system if that would work but I can't see anything that says it won't...
Any help appreciated!
on 16-10-2018 15:28
It's saying on my account page "You can upgrade today" - so would that be the case even then? Seems weird they'd advertise that to me if it meant I could upgrade but pay for two contracts! I've attached a screenshot
on 16-10-2018 15:33
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-10-2018 15:34
You can only upgrade to a new Refresh contract, you cannot upgrade to a 30 day sim.
Upgrading to Refresh would probably mean there are fees to pay.
If you are within the 14 days change of mind period you can cancel the 12 month contract but if not then there is little you can do but see out the contract or use the upgrade to a new phone with a 2 year contract.
on 16-10-2018 16:00
@Laura94 February 2019 isn't all that far away. It would probably cost you more, and be more bother to upgrade, than to just ask for your PAC and pay off the remainder of your 12 month sim only contract.
on 16-10-2018 16:04
on 16-10-2018 16:06