server/network issues

[Anonymous]

have been having issues with my phone since contacting an O2 guru about contract renewal/deals. new customers can get better deals than 3 year customers and i said i would not be renewing my contract when it expires.

i have been unable to use all the features on my phone including any apps that require a connection to the server (including facebook, emails, sky news and many others). i will be putting a stop on my direct debit to ensure no further money is paid to O2 until full functions have been restored to my phone.

[perksie · Accepted solution]

It might be better to ring O2 and check that your services are ok, I find it hard to believe anyone would have done this.

Cancelling your direct debit is not a good idea as they will cancel your contract and bill you for the balance, which if not paid will be sent to a collection agency with damage to your credit rating.

If it has been turned off they can reconnect it and possibly refund you for any service lost.