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returning an unused top up due to faulty phone

Anonymous
Not applicable

‎04-01-2016 18:18 - edited ‎04-01-2016 18:20

‎04-01-2016 18:18 - edited ‎04-01-2016 18:20

I had bought a £50 top up specifically to use with a pay as you go mobile I bought on the advice of the shop assistant and when the phone didn't work I tried to return it but they refUsed to take back and refund me the top up

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jonsie
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on ‎04-01-2016 18:28

on ‎04-01-2016 18:28

Unfortunately those are the t&c's when buying top ups. You can use it with any o2 phone.....

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Bambino
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on ‎04-01-2016 18:28

on ‎04-01-2016 18:28

If the phone was faulty, why can't you just get a replacement?

I DO NOT WORK FOR O2



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MI5
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on ‎04-01-2016 18:28

on ‎04-01-2016 18:28

What was wrong with the phone and why didn't they just replace it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎04-01-2016 18:42

on ‎04-01-2016 18:42

Seems weird.... Did you buy the phone from O2?

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MI5
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on ‎04-01-2016 18:44

on ‎04-01-2016 18:44

Something odd for sure.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎04-01-2016 18:49

on ‎04-01-2016 18:49

Mmmm...just wondered if the phone was bought from Ebay...(or some other place)....

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Bambino
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on ‎04-01-2016 18:49

on ‎04-01-2016 18:49

Unless @Anonymous comes back to clarify things we can only surmise....

I DO NOT WORK FOR O2



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jonsie
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on ‎04-01-2016 18:51

on ‎04-01-2016 18:51

He bought it on the advice of the shop assistant.....

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Cleoriff
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on ‎04-01-2016 18:53

on ‎04-01-2016 18:53

I wasn't sure whether the op bought the top up on the advice of the shop assistant... Anyway we need more info... that's for sure....

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