Solved: Device Details

Anonymous · ‎04-01-2016

How do i change my device details ,it is still showing my old phone underneath my mobile number,i want to change this to my new mobile device.

Thank You

Cleoriff · ‎04-01-2016

Normally changes around the first bill (Mine did) If it doesn't then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

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jonsie · ‎04-01-2016

It will change automatically on the system when it updates.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-01-2016

Normally changes around the first bill (Mine did) If it doesn't then contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎04-01-2016

thanks for quick reply,will check it thru the week.

MI5 · ‎04-01-2016

It just takes a few days to catch up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎04-01-2016

Aye, this is hit and miss. I noticed it picked up quickly when I swapped to the 950. But still has the wife down as using the 930, despite having the S6 back.

Current Phone: Sony Xperia XZ Premium

O2

Device Details

Applying staff discount

Out of contract

Travelling abroad - voicemail

Move number from one contract to another

Data Roaming in the USA