Re: returning an unused top up due to faulty phone

Anonymous · ‎04-01-2016

I had bought a £50 top up specifically to use with a pay as you go mobile I bought on the advice of the shop assistant and when the phone didn't work I tried to return it but they refUsed to take back and refund me the top up

jonsie · ‎04-01-2016

Unfortunately those are the t&c's when buying top ups. You can use it with any o2 phone.....

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Bambino · ‎04-01-2016

If the phone was faulty, why can't you just get a replacement?

I DO NOT WORK FOR O2

MI5 · ‎04-01-2016

What was wrong with the phone and why didn't they just replace it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-01-2016

Seems weird.... Did you buy the phone from O2?

Veritas Numquam Perit

MI5 · ‎04-01-2016

Something odd for sure.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-01-2016

Mmmm...just wondered if the phone was bought from Ebay...(or some other place)....

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Bambino · ‎04-01-2016

Unless @Anonymous comes back to clarify things we can only surmise....

I DO NOT WORK FOR O2

jonsie · ‎04-01-2016

He bought it on the advice of the shop assistant.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-01-2016

I wasn't sure whether the op bought the top up on the advice of the shop assistant... Anyway we need more info... that's for sure....

Veritas Numquam Perit

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