"Standard Rates in our Europe Zone" Bolt on

[bexinthecity]

So i've only just noticed this bolt on since I upgraded.

Prior to this I had the o2 travel as part of my iphone 7 plus deal but now I have this instead...

Does this mean I will be charged if I use Data/Texts/Phone in Europe such as ROI, Germany when I use data, call a fellow traveller in the country or text/call/email home? 

I have a 30gb unlimited text and minutes package so I am a bit confused as I know the laws for the EU roaming but I have never seen the 'standard rates' in our EU zone thing. 

[MI5 · Accepted solution]

All explained here https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

[bexinthecity]

Thanks for this - I tried reading the pin on the top of the forum but it didn't specifically mention this bolt on that I could see so that link was very helpful.

My other problem I have is that I will be going to South Africa for 2 weeks next year and I can add the O2 Travel to my account but it says it cannot be used in conjunction with the bolt on I have so it would replace it.

Does anyone know whether I can readd the 'Standard Rates in Europe' bolt on when I come back or am I better off getting a completely different temp sim for SA?

Thanks.

[MI5]

A local SA sim would be by far the cheapest option but you can switch between travel and non travel bolt ons as you wish.

[bexinthecity]

Thanks I thought a local sim would be cheaper so I'll start looking a few months before I travel.

[gmarkj]

Two points to note then - make sure your phone (if you are using your current phone) is unlocked to take a SIM from another provider, and that it will also work on the bands/frequencies that that provider uses.

[MI5]

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@gmarkj wrote:
Two points to note then - make sure your phone (if you are using your current phone) is unlocked to take a SIM from another provider, and that it will also work on the bands/frequencies that that provider uses.

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@bexinthecity depending on eligibility, you can apply to unlock your phone here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[bexinthecity]

Have requested it to be unlocked as I am pay monthly so might as well.


But how do I check the bands/frequencies?

I normally go to Europe on holiday and when I ventured further out mobile data wasn't really a thing so this is a bit new to me.

[MI5]

SA is the same as UK so won’t be a problem.

[jonsie]

Just getting back to the bolt on, that is just telling you that you at some stage opted out of O2 Travel and that you are on standard rates when in the EU or a country that supports O2 Travel.