Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 253295 Views
  • 2 replies
  • 2 kudos

Resolved! Contract phone for my child

Hello, Set up a contract phone for my daughter this year linked to my account, she previously had a pay as you go and it was working out quite expensive. I thought this might have been the answer. However, with her new iphone came all the apps and no...

Anonymous by Not applicable
  • 2042 Views
  • 2 replies
  • 0 kudos

Resolved! Downloading PDF Bill

Cannot download a prf bills.After clicking on 'Download and print latest bill' I have an error message: Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?...

vava by Level 1: Joiner
  • 2501 Views
  • 9 replies
  • 0 kudos

Resolved! Website error

When trying to print/download my bill on your website I get the following error screen: I have already had an online chat with an O2 employee who was unable to resolve the situation. I have tried logging in on several machines and using several diffe...

Sharon Error Screen.png
Anonymous by Not applicable
  • 2392 Views
  • 6 replies
  • 0 kudos

Resolved! BILL PRINT ERROR

Sp often I am unable to Print O2 Bill. Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c Error Code...

Anonymous by Not applicable
  • 2387 Views
  • 13 replies
  • 0 kudos

Resolved! Download or print latest bill error

Each time I click the "download and print latest bill" link the compantion tab opens like normal but then I get an error.Retry also gives the same error and it asks me to copy the text that is at the bottom of this. Edit: this has been for 5 days so ...

Anonymous by Not applicable
  • 1305 Views
  • 5 replies
  • 1 kudos

Resolved! Online Payment History - how to access it?

Hi! Any idea how to get to the "Payment history" on o2.co.uk for a Pay Monthly phone? I am unable to get to the area that lets me see the detail below at the moment, nor can I get access to my Device Plan (credit agreement) detail, so I guess until t...

2017-06-02 14_26_46-O2.png
pgn by Level 78: King of Kings
  • 6656 Views
  • 23 replies
  • 0 kudos

Resolved! 4g

Since i upgraded my contract i havnt had more than h+ internet signal...iv checked on the website and it says i should have good signal indoors and out.I was on o2 b4 and never had a problem.I found a 4g set up page but keep getting an error message ...

Anonymous by Not applicable
  • 1343 Views
  • 5 replies
  • 0 kudos

Resolved! O2 Monthly Device Plan - How to Get

I need help to download my O2 Monthly Device Plan Invoice. I have a small business plan with O2, two mobiles and normally sign in to the Business Account management portal (https://businessonline.o2.co.uk/) and download my monthly invoice - I need th...

Anonymous by Not applicable
  • 4392 Views
  • 5 replies
  • 0 kudos

Resolved! new account

hi have just placed a order for a new monthly contract on my confirmation email that I have recieved there is a link to follow my order but when I try to do this it asks what my phone number is which I havent recieved yet, so how do i go about checki...

Anonymous by Not applicable
  • 1291 Views
  • 5 replies
  • 0 kudos

How do I change my contact preferences online?

How do I opt-out of marketing calls and texts from O2? The texts say "To stop texts call 2220", but I tried this and there's no obvious way to unsubscribe. And when I try to visit 'contact preferences' on MyO2 (either online or in the app), the page ...

Anonymous by Not applicable
  • 2616 Views
  • 5 replies
  • 0 kudos