Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early Settlement Figure

I am trying to find on MyO2 where I can get an early settlement figure on my Pay Monthly Mobile Aggreement ms-[removed]. I do not want a settlement for an upgrade, just a settlement figure to end the contract all together.

Resolved! Cannot print or view bills

Please advise how to download monthly bills, required for accounting purposes. I spoke to chat advisor twice last week who each time advised 24 hours. Still not able to download/print 5 days later, yet you are still taking the monthly fee? How can we...

Resolved! Texting to phones abroad

I have the standard eurozone package which states that I can make calls and texts and use data out of my UK allowance while I am in eurozone countries however I could not find any information on if and how this effects my ability to text to phones in...

Resolved! Expiry date on data allowance for new mobile broadband

Hey guys. So I've just bought a new pay monthly mobile broadband plan. It's the 29-pound per month for 40gb one. (with the first 6 months free airtime) Anyway, I've noticed that the 40gb which I got today (29/7/17) seems to be expiring on 1/8/17. I t...

Resolved! Wrong tariff

I decided to change from the talkalot tariff to the £10 Data Big Bundle. Unfortunately I sent 10BIGDATABUNDLE to 21300 instead of 10DATABIGBUNDLE. But the stupid system has automatically put me on the £10 Big Bundle and deducted the £10 from my credi...

Resolved! Download and Print Bills

Hi, any idea when the long term final fix for issues with downloading and printing bills will be completed? In my last chat with an O2 advisor the host said that O2 were working on a long term solution.Yes, I've cleared the cache and deleted the reme...

Resolved! Ending Airtime Agreement

How exactly do I end my airtime agreement. I paid off my device plan at the beginning of July, and want to change provider to one with better coverage.

Resolved! Extra charges

When I signed up for this plan I was told it would be £16 a month. Just noticed I'm being charged £23 wots goin on

Resolved! My LAST BILL

The following charges appear on my most recent bill but I do not recollect having sent any pictures to anyone.: 19 Jul 2017 18:43 [removed] Picture £0.416 22 Jul 2017 11.08 000000000001234 Picture £0.416 24 Jul 2017 13.16 000000000001234 Picture £0.4...

Resolved! Travel bolt-on?

It's a bit unclear to me how the travel bolt-on works. If I send a single SMS does that cost me £4.99? Second question, how do I remove it (in case it actually costs that much)? There is no button for removing O2 Travel bolt-on in MyO2.

O2

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