I've been in touch with Carphone Warehouse with regards to upgrading, but they're telling me that their systems are saying that my details don't match with.
I've been through my O2 account and given identical details to CW.
I received my last bill of this contract yesterday, and the contract ends at the start of next month.
I can't phone O2 right now to ask what's going on as I currently can't physically talk.
Live Chat is saying that all agents are currently busy.
I'd upgrade directly with O2 but they don't currently have the phone I want (Nexus 5X).
Can anyone suggest anything that I may be missing?
