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Posts: 7,476
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: querying my bill

[ Edited ]

@CMH wrote:

hi there

 

Thanks for the suggestion - I just checked my call log and I have no record of any calls received on the 2 days that I am supposed to have received 2 phone calls with a charge of 13.69GBP and 26.30GBP! It would be great if someone from o2 can get back to me and explain what options I have for requesting a refund....!


Do you have forwarding to O2 Voicemail enabled, @CMH?  I have seen that clock up a large call when you're roaming somewhere and someone leaves a longish message (not in Europe now though, thankfully - for the time being at any rate!).

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Posts: 70,327
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: querying my bill

That's the only realistic answer as to being charged for incoming calls.