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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2017

querying my bill

Hello

 

I would like to query/ complain about a charge on my bill.

I have been charged for a telephone call to my own number while living overseas (how can I call myself???) and also for 2 days of data roaming when I have intentionally switched off Mobile Data during the time that I am away.

There seems to be no way to raise a question when viewing my bill and the online chat function isn't working.

Can anyone suggest how to make contact?

 

THanks

 

C

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Posts: 98,595
Topics: 545
Solutions: 12,414
Registered: ‎04-04-2012

Re: querying my bill

@CMH either call http://www.o2.co.uk/contactus or check the charges in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: querying my bill

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: querying my bill

Hey @CMH, have you managed to check My O2 or reach out to anyone since you last posted? I hope the advice above helped, but do let us know how you're getting on slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2017

Re: querying my bill

Hi Emilie

 

THanks for checking on this.

No I am afraid the post was not helpful - I know what the charges are for but I am disputing the fact that they occurred. I am also still unable to contact anyone at o2.

Are you able to assist?

 

Many thanks

 

C

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Level 46: Trendy
Posts: 5,337
Registered: ‎26-03-2014

Re: querying my bill

Calling between 8 and 8:30am is normally the best time to try to contact customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 2: Apprentice
Posts: 14
Registered: ‎23-05-2016

Re: querying my bill

I suspect that the voice calls which show your own number are calls that you received whilst you were abroad.  Are you able to check call logs on your handset and see if the date/time of received calls matches the date/time of charges on your bill?

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Level 1: Joiner
Posts: 3
Registered: ‎15-07-2017

Re: querying my bill

hi there

 

Thanks for the suggestion - I just checked my call log and I have no record of any calls received on the 2 days that I am supposed to have received 2 phone calls with a charge of 13.69GBP and 26.30GBP! It would be great if someone from o2 can get back to me and explain what options I have for requesting a refund....!

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Posts: 98,595
Topics: 545
Solutions: 12,414
Registered: ‎04-04-2012

Re: querying my bill

No one will contact you from o2. You need to call customer service http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: querying my bill