Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Europe Zone

I am in a Europe Zone country with a friend, we both have unlimited minutes contract in the uk. Can we phone each other while here without incurring any extra charges?

Resolved! Si m card

I have changed phone from LG j1 to LG k4, can't seem to fit 92 si m card in it, any ideas?

Resolved! If I order a new sim deal (same number) do I get charged straight away?

I still have 17 days left on my contract but wanted to change to a better tarriff now. Will I be charged immediately or when the current contract ends? Thanks.

Upgrade query

I upgraded my phone from an iPhone 5S to a 6S with O2 via Carphone Warehouse in 2016. By any means, the iPhone 6S was not the most-recent model of iPhone at the time, and over time I have ended up paying an airtime fee of £48.00 each month. I am stil...

Resolved! Data sharing with a contract through mobilephonesdirect

I was wondering if anyone could tell me if I would be able to data share from a plan purchased through mobilephonesdirect .co.uk? I have looked at a few places for the information but at the moment am unable to get a sound answer. Also would I be abl...

Resolved! Additional Charges Abroad

I’ve been in Canada and the USA for 10 days and have racked up additional charges of £12.48 despite having Data Roaming switched off the whole time. I haven’t made or received any calls or sent any texts except when on a domestic WiFi. I did make a S...

Note 9? recycle old phone?

Hi, Looking at upgrading to the note 9, my current phone is a Pixel XL 32gb, if I upgrade and recycle now will I send my phone off when I recieve the new note or will I need to send it off to them asap as obviously I dont want to be without a phone? ...

Calls to and from ireland

Hi, I am travelling to Ireland next week. My partner and I are both on O2 monthly and we get free texts and calls between us. Will we still get free texts and calls between us whilst I am in Ireland? Thanks

Deposit refunds

I have recently request my deposit to go back into my bank account it has been over the 10 working days now! Whenever I phone o2 customer services they say they’ve filled a form in and sent it to the payment team or another favourite I’ve heard every...

Resolved! Sim

Hi I just upgraded to the iPhone 8 Plus from an iPhone 6s Plus and I haven’t received a new SIM card so I automatically just switched my SIM from the 6s plus to the 8 plus and when looking at my o2 bill on the app it’s still showing iPhone 6s Plus an...

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